Frequently Asked Questions

Who will be coming to my home?
We realize the trust you’re putting in us with your beloved pets and home and strive to make all of our clients feel safe and comfortable.  For this reason, your primary pet sitter/dog walker will always be the same person and you will meet them during the initial consultation before any service even begins. This allows you and your pet to form a relationship with your personal pet sitter. We will NOT be bringing anyone with us on appointments, especially children!  Your sitter is the only person who will be in your home during visits. 
On the rare occurrence, your sitter is ill or unable to make it to your appointment, you will be notified immediately and Lindsey will take over immediately and be able to keep your pet on their routine. If your usual sitter is going on vacation, we will bring another one of our sitters to meet your pet beforehand so you are comfortable with them.

Are all employees background checked?
Yes. All pet sitters and dog walkers have been thoroughly screened through Acutraq, a Pet Sitters International recommended business. 

Do you offer boarding services? 
No. All services are in the comfort of the client’s home where pets are safe and in their familiar surroundings. 

What areas do you service?
Lower Burrell and surrounding areas. 

What if you don’t service my area?
If we don’t service your area, we would be happy to give you the names and phones numbers of other insured, bonded and CPR and First Aid trained professional pet sitters in your area. 

Are you insured and bonded? 
Yes. We are fully insured and bonded. We are insured through State Farm and we have our bond through Business Insurers of the Carolinas. We will have a copy of each document in our presentation book which we bring on our consultation.  

What forms of payment do you accept? 
Cash, check, and credit cards through PayPal. Please make all checks payable to Lindsey’s Dog Walking and In-Home Services. 

What if I need to cancel? Will I still have to pay?
Life happens and we try to be as understanding as possible with unforeseen circumstances. Unless we are in the car, on the way to your appointment, we will not charge for your cancellation. 
In regards to vacations, we ask for a 50% deposit to hold your days. If you need to cancel, the deposit will then be given back to you. We do not keep it. Please let us know ASAP so we can let someone else schedule those days.

How will I know your visit went well? 
Communication is a big part of our job. We always keep you informed with a summary of the visit and photos sent to your phone. 
Of course some pet parents don’t want anything sent because they may be at work or an important function. In this case, we will leave you a hand written note at home.